Case Study: Software Usage Analytics Help Build Better Solutions for Creative Users
Extensis Makes the “Voice of the Customer” Data an Integral Part of its Software Development Process using Software Usage Analytics
According to its VP of development and strategy, “We are absolutely hooked on Revulytics data. It’s one of the first dashboards I fire up every morning to know exactly what’s going on, so we’re aware of problems sooner, and opportunities, too.”
More than 5,000 organizations and 100,000 professionals around the world rely on Extensis software to increase their ROI from fonts, digital assets, and images.
Extensis had no data to support its intuitive sense of how customers used its applications and as they shifted towards agile methodologies, it required a more quantitative way to echo the customer’s voice in development, prioritize features more effectively, and understand more about use cases. Learn how it is using Revulytics Usage Intelligence™ to identify and release important new capabilities, largely based on data about what customers actually do and continue to push the envelope and create new value.
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